Frequently Asked Questions
Everything you need to know about NIDA beauty products and your shopping experience.
Are NIDA products cruelty-free and vegan?
Yes, at NIDA, we are committed to ethical beauty. All our products are 100% cruelty-free and we offer a wide range of vegan-friendly options clearly labeled on each product page.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy for opened beauty products?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it within 30 days of purchase for a full refund or store credit, even if it has been opened.
Can I track my shipment in real-time?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to follow your package's journey directly to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna.
How do I know which products are right for my skin type?
We recommend taking our online Skin Quiz located on our homepage. Additionally, each product description includes a 'Best Suited For' section to help you make the right choice.